Terms & Conditions
Welcome to Baby Dream Wear. By visiting our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing our products.
1. About Our Products
Baby Dream Wear specializes in clothing and accessories for babies and children. We make every effort to ensure that product descriptions, images, colors, sizes, and other information displayed on our website are accurate.
However, slight differences in color may occur due to lighting, photography, screen settings, or device displays.
2. Product Availability
All products are subject to availability.
If an ordered product becomes unavailable due to an inventory issue, we will contact the customer and offer an alternative product, replacement, or refund as applicable.
Product prices and availability may change at any time without prior notice.
We reserve the right to correct any pricing or product information errors.
3. Order Confirmation
After placing an order, you may receive an order confirmation through phone, SMS, email, WhatsApp, or other available communication channels.
An order is considered confirmed only after Baby Dream Wear verifies the order.
For Cash on Delivery orders, our team may contact you to confirm the order before dispatch.
4. Customer Information
Customers are responsible for providing accurate:
Full name
Mobile number
Delivery address
Area/Thana/District
Product size and quantity
Baby Dream Wear will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
5. Payment
We may offer different payment methods, including:
Cash on Delivery
Mobile Financial Services
Online payment
Other payment methods available on our website
For prepaid orders, customers should keep the payment transaction/reference information until the order is successfully delivered.
6. Delivery
Delivery time may vary depending on the customer’s location, courier service, weather, holidays, and other circumstances.
Delivery estimates shown on the website are approximate and are not guaranteed delivery dates.
Customers should provide a valid phone number so that the courier or our delivery team can contact them.
If a customer is unavailable at the provided address, additional delivery attempts or charges may apply depending on the courier service.
7. Delivery Charges
Delivery charges will be displayed during the ordering process or communicated to the customer before order confirmation.
Delivery charges may vary depending on location, order size, promotional campaigns, or courier service.
8. Size & Fit
Customers are requested to carefully check the size chart before placing an order.
Since children’s body shapes and growth rates vary, Baby Dream Wear cannot guarantee a perfect fit based solely on age.
We strongly recommend selecting the size according to the measurements provided on the product page.
9. Exchange Policy
If you receive an eligible product that has a size issue or another qualifying problem, you may request an exchange within the period stated in our Exchange Policy.
To qualify for an exchange:
The product must be unused.
The product must be in its original condition.
Tags, packaging, and other applicable accessories should remain intact.
The product must not have been washed, damaged, stained, altered, or worn.
Exchange requests must be made within the applicable exchange period.
Certain products may be excluded from exchange for hygiene, clearance, promotional, or other legitimate reasons. Such exclusions will be mentioned on the relevant product page or communicated before purchase.
10. Damaged, Defective or Incorrect Products
If you receive:
A damaged product
A defective product
The wrong product
The wrong size due to a fulfillment error
please contact our customer support as soon as possible after receiving the order.
We may request photographs or videos of the product and packaging to verify the issue.
After verification, we will provide an appropriate solution according to the circumstances, such as replacement, exchange, or refund where applicable.
11. Products Not Eligible for Exchange
Unless otherwise stated, the following may not be eligible for exchange:
Used or worn products
Washed products
Products with stains, perfume, makeup, or other marks
Products damaged after delivery due to customer use
Products that have been altered or modified
Products without required tags or original packaging
Certain clearance or promotional products
Any special non-exchangeable condition will be communicated clearly before purchase.
12. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been shipped, cancellation may not be possible and the customer may need to follow the applicable return/exchange process.
For Cash on Delivery orders, repeated refusal to accept confirmed orders may affect the customer’s ability to place future COD orders.
13. Refunds
Where a refund is applicable, the refund process and timeline may depend on the original payment method and the circumstances of the order.
For prepaid orders, refunds will generally be processed through the applicable payment channel or another mutually agreed method.
Delivery charges may be treated separately depending on the reason for the refund.
14. Product Color & Appearance
We try our best to display product colors accurately. However, actual colors may look slightly different depending on:
Your phone or computer screen
Screen brightness/settings
Photography lighting
Camera settings
Minor color differences that do not materially change the product are not considered a product defect.
15. Promotional Offers
From time to time, Baby Dream Wear may offer discounts, vouchers, free delivery, gifts, or other promotional offers.
Promotional offers may have specific terms and validity periods.
Offers cannot necessarily be combined with other promotions.
Promotional terms will be communicated with the relevant campaign.
16. Website Content
All product images, descriptions, graphics, logos, texts, designs, and other website content belong to Baby Dream Wear or its respective rights holders.
You may not reproduce, copy, modify, distribute, or commercially use our website content without prior written permission.
17. Privacy
We may collect customer information necessary to process orders, provide delivery services, communicate with customers, handle payments, and provide customer support.
We will take reasonable steps to protect customer information and use it for legitimate business purposes.
18. Changes to These Terms
Baby Dream Wear reserves the right to update or modify these Terms & Conditions when necessary.
Any updated terms will be posted on this website. Customers are encouraged to review this page periodically.
19. Customer Support
For questions regarding orders, products, exchanges, deliveries, or other issues, customers may contact Baby Dream Wear through the contact details provided on our website.
Thank you for choosing Baby Dream Wear.